outlook crashes when opening emails with attachments

The Outlook team is currently investigating this issue and will provide more information on the bug when more specifics are discovered. Download Headers Only option for POP account

POP accounts are usually configured to download only the headers (including the sender and the subject of the e-mail) from the mail server when the user has a slow Internet connection.Īnother use case would be when users want to immediately have access through a large batch of messages and not having to wait for the server to also download the email bodies and attachments.Ĭonfiguring a POP account to only download email headers will drastically reduce the time needed to download all emails from the server and greatly speeds up email browsing. Outlook will also delete three or more emails from their inboxes for accounts configured to retrieve mails from a POP (Post Office Protocol) account with Download Headers Only.

Some Microsoft 365 customers might experience Outlook crashes after updating to Version 2006 Build 13001.20266 and higher according to an Office support document.

Microsoft Outlook Crashes, Deletes Mails For Some POP Accounts

Outlook crashes when opening emails with attachments